Helpdesk Support Specialist
4 weeks ago
Job Summary:
V-Soft Consulting Group is seeking a skilled Helpdesk Tech to provide technical support and assistance to end-users. The ideal candidate will have a strong understanding of Windows 10 and 11 operating systems and experience with help desk duties.
Key Responsibilities:
- Respond to user inquiries and diagnose issues
- Offer solutions to users and troubleshoot problems related to network connectivity, system performance, and software applications
- Imaging PCs, issuing equipment to employees, and providing user support for internal applications
- Assist with mobile and VoIP phones, and general troubleshooting of user-reported hardware/software issues
- Log and track issues through an ITSM ticketing system and escalate complex problems to higher-level IT staff when necessary
Requirements:
- Minimum of 3 years of experience performing help desk duties
- Strong communication skills, technical proficiency, and a customer-service mindset
- Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365
What We Offer:
V-Soft Consulting Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We offer a competitive compensation package, full benefits, and opportunities for career growth.
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