Automotive Industry Consultant

3 days ago


Buffalo, New York, United States MSX International Full time

MSX International is seeking an Automotive Industry Consultant to support the activity of Field Service Development Managers in assigned regions.

Key Responsibilities:

  • Implement service strategies with dealership service departments to grow business, increase dealer profitability and customer satisfaction
  • Train dealers on service lane processes and become a center of expertise with OnStar and related service tools
  • Work cooperatively with decision-makers at all levels of dealership management to increase objectives, including service lane processes, OnStar activations, customer retention and dealer profitability
  • Provide face-to-face sales and technical training to dealers
  • Assist dealers with OnStar reactivations and improving LOF/MPVI cycle times
  • Meet defined metric goals for assigned dealers within a set geographic area

Requirements:

  • Previous automotive experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • Strong knowledge of dealership operations, including service lane processes and OnStar technologies
  • Proficiency in Microsoft Office products, including Excel, PowerPoint and Word

Salary Range:$60,000 - $80,000 per year, depending on experience and qualifications.

About MSX International:

MSX International is a leading global provider of technology-enabled business process outsourcing services to automotive manufacturers. With over 5,000 employees worldwide, our teams provide industry-leading expertise to help our clients increase revenue, reduce cost and enhance operational efficiency and customer satisfaction.



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