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Client Care Representative

2 months ago


Champaign, Illinois, United States Monro Muffler Brake Full time
Company Overview:

Monro Inc. stands as a prominent figure in the automotive service and maintenance sector. With a legacy that began in 1957 in Rochester, New York, we have expanded to over 1,300 locations across the eastern and mid-western United States, servicing millions of vehicles annually.

Our commitment to excellence is reflected in our diverse range of services, including tire sales, brake repair, suspension work, and routine maintenance, all delivered under several esteemed brands.


Position Summary:

The role of the Customer Service Associate is available in both full-time and part-time capacities, with compensation structured on an hourly basis, tailored to the operational needs of the business.

As a key holder, the Customer Service Associate assumes the responsibilities of the manager on duty in the absence of the Store Manager, ensuring smooth operations and superior guest experiences.


Key Responsibilities:
  • Complete Monro's comprehensive training program to effectively implement the Monro sales approach.
  • Serve as the primary point of contact for guests, both in-person and via phone.
  • Engage with guests to schedule appointments, build rapport, and assess their needs while clearly communicating service processes and timelines.
  • Assist in various guest care tasks, including work order management, register support, and facility upkeep, under management guidance.
  • Execute essential opening and closing duties as a secondary key carrier.
  • Adhere to all financial policies regarding cash, credit, and refunds, collaborating with management to address guest service challenges and opportunities.
  • Effectively communicate the full range of products and services offered by Monro to guests.
  • Maintain compliance with company policies, governmental regulations, and safety standards.
  • Contribute to a safe and healthy work environment in partnership with management.
  • Ensure a clean and organized guest waiting area.
  • Perform additional duties as assigned.

Qualifications:
  • High school diploma or equivalent is required.
  • A valid driver's license and a satisfactory Motor Vehicle Report (MVR) are mandatory.
  • Strong verbal communication skills are essential for writing accurate sales work orders and explaining services to guests.
  • Demonstrated problem-solving abilities are necessary.

Work Environment:

This position operates within an automotive shop setting, which may involve exposure to moderate noise levels, various weather conditions, and common automotive shop elements.


Additional Benefits:
  • Paid vacation and holidays for full-time employees.
  • Reimbursement for ASE Certifications and State Inspection Licenses, where applicable.
  • 401k eligibility from the first day of employment.
  • Direct deposit and employee discounts.
  • Healthcare, vision, and dental benefits for full-time teammates.
  • Access to employee perks and development opportunities.

At Monro, we are dedicated to fostering career growth through a combination of training, leadership development, and advancement opportunities.

Monro, Inc. is an equal opportunity employer, ensuring equal consideration for all applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.