Production Support Specialist

4 weeks ago

Atlanta, Georgia, United States Stellantis Financial Services US Full time
Production Support Engineer

Stellantis Financial Services (SFS) is a leading captive finance company for one of the world's top automakers and a mobility provider with iconic brands.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years.

As a Production Support Engineer at Stellantis Financial, you will play a key role in improving products and customer experience through effective problem-solving.

Key Responsibilities:
  • Work closely with software development teams, business users, and IT infrastructure to support business needs, manage production deployments, and handle tasks such as monitoring and troubleshooting systems and data issues to ensure seamless operations.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Troubleshoot issues reported from software systems, working closely with software developers, testers, product, and business users, and leads to quickly resolve them and create great customer experience.
  • Document production issues, such as errors and follow through until resolution.
  • Participate in project-related stand-up meetings.
  • Assist in production deployment activities.
  • Work independently to complete tasks quickly without full supervision.
Requirements:
  • A minimum of 5 years with wide-ranging experience in troubleshooting and debugging issues across software applications and products.
  • Ability to browse and understand application logs.
  • Bachelor's degree in Computer Science, Software Engineering or related field.
  • Strong experience working with Database systems, and SQL queries, Integration platforms like MuleSoft, Azure Services, Tibco, etc.
  • Exposure to Programming/Scripting Languages such as: Python, PowerShell, Bash shell scripts.
  • Experience with tools like Jira, Confluence, Sharepoint.

Great problem-solving skills, excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments.

Passion to learn and get deep understanding of the products/application they support as well as the processes behind it.

Strong Customer service - production support engineers must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests.

Good understanding of the Agile Software Development Lifecycle (SDLC).

Preferred understanding of IT security, Infrastructure, and Governance.

Exposure to SAFe, DevOps/CICD, and Agile/Scrum development methodology.

Preferred experience working on Windows systems like IIS, SQL Server.

Overtime required - required on an as needed basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation.

It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.

This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.

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