Customer Experience Associate

1 month ago


Peabody, Kansas, United States Portillos Hot Dogs, LLC Full time

About Us

Portillo's Hot Dogs, LLC is a dynamic company that values Family, Greatness, Energy, and Fun. We're passionate about igniting the senses with unrivaled food and experiences that create lifelong memories for our guests.

Salary Information

We offer competitive pay, with an estimated salary of $15-$18 per hour, depending on experience. Additionally, we pay a $2/hr premium to our closing team members for all hours worked after 11pm, and provide opportunities for career advancement and professional growth.

Job Summary

We're seeking a Customer Experience Associate to join our team. As a key member of our staff, you will be responsible for:

  • Greeting guests with a smile and quickly taking their order and payment.
  • Taking phone orders or catering orders to help guests plan special events.
  • Delivering completed orders to guests by calling out numbers with a rhyme.
  • Preparing food to high-quality standards and maintaining a clean and sanitary workspace.
  • Cooking food to order, such as Italian Beef, Burgers, Hot Dogs, Fries, and more, following provided recipes and upholding Portillo's standards.

What We Offer

In addition to competitive pay, we offer a range of benefits, including:

  • Flexible schedules.
  • A Time-Off Program.
  • Comprehensive Benefits for full-time employees.
  • Career advancement opportunities.
  • $3/hr increase on 5 holidays: Easter, Memorial Day, July 4, Christmas Eve, and New Year's Day.
  • Free shift meals.
  • Educational benefits, including skill and professional development, university partnerships.
  • Perks and discounts, access to hundreds of discounts from movie tickets to gym memberships and more.
  • Employee Assistance Programs (EAP), access to counseling and support resources.
  • Military Veterans are encouraged to apply.

Benefits for Full-Time Employees

We offer a comprehensive benefits package for full-time employees, including:

  • The choice of 3 Medical Plans, including a PPO, HDHP with Portillo's HSA contribution.
  • Dental and Vision Plans.
  • Flexible Spending Accounts (healthcare, dependent care and commuter).
  • 401(k) with company match.
  • Voluntary Benefits: pet insurance, critical illness, accident insurance, hospital indemnity, identity theft insurance.
  • Beef Stock – our Employee Stock Purchase Plan.


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