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Customer Experience Specialist

2 months ago

Shelton, Connecticut, United States Budderfly Full time
{"title": "Customer Advocate Role", "description": "Join Our Team as a Customer Advocate

Budderfly is a fast-growing energy management outsourcing company committed to reducing global carbon emissions. We are seeking a motivated individual to fill the role of Customer Advocate, responsible for ensuring customer requests are met with a focus on improving the customer experience.

Key Responsibilities:
  • Communicate bi-weekly with assigned accounts during implementation and onboarding.
  • Proactively ask questions to understand customer needs and wants.
  • Provide new customers with ARR and AME on each account.
  • Collaborate with internal departments to fulfill customer requests.
  • Resolve complaints and track processes related to customer accounts.
  • Act as the customer's representative internally to ensure their requests are met.
Qualifications:
  • 3-5 years of customer service experience in a customer-facing environment.
  • Minimum 2 years of proven sales, lead generation, or customer outreach experience.
  • Demonstratable experience in customer retention.
  • Demonstratable knowledge of CRM systems, CX methods, KPI, and metric reporting.
  • Associate degree preferred, High School or GED required.
What We Offer:
  • Career advancement opportunities in a fast-growing company environment.
  • Competitive pay.
  • Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.
  • Opportunity to work with a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

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