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Hardware and Software Support Specialist

1 month ago

Bethlehem, Pennsylvania, United States Cognizant North America Full time
Key Responsibilities:

As a Hardware and Software Support Specialist at Cognizant North America, you will be responsible for providing expert-level support for End User Computing hardware and software, including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI.

You will be expected to have deep subject matter expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.

You will also be responsible for documenting, tracking, and monitoring incidents and problems to ensure timely resolution in ServiceNow, Remedy or similar ticketing systems.

Additionally, you will have experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution.

You will be responsible for the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.

Benefits:

Cognizant offers a comprehensive benefits package, including medical, dental, vision, life insurance, paid holidays, paid time off, 401(k) plan, long-term/short-term disability, paid parental leave, and employee stock purchase plan.

The salary for this position is between $50,000- $59,000 depending on experience and other qualifications of the successful candidate.

This role is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.