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Customer Service Representative

2 months ago

Fort Lauderdale Florida, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Rental Car Greeter at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Provide superior customer service and ensure a positive experience for all customers
  • Work proactively with drivers, service agents, and managers to ensure proper vehicle supply
  • Welcome members to the facility and direct them to the exit booth
  • Assist members with questions and concerns to minimize counter visits
  • Communicate customer service issues to management
  • Maintain clean and organized facilities, including the Emerald Aisle
  • Thank members for their business and provide upgraded vehicles on request
  • Perform other customer service-related duties as needed
Requirements
  • High School Diploma or equivalent required
  • Minimum 1 year of customer service or sales experience in retail, guest services, or hospitality
  • Authorized to work in the United States and not require work authorization sponsorship
  • Current and valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related convictions on driving record in the past 5 years
Working Conditions

This is a full-time position, 40 hours per week, with benefits. Pay is $16.50/hour. Apart from religious observations, must be available to work the following schedules:

  • Sunday: 4:00pm-12:30am
  • Monday: 4:00pm-12:30am
  • Tuesday: OFF
  • Wednesday: OFF
  • Thursday: 10:00am-6:30pm
  • Friday: 9:00am-5:00pm
  • Saturday: 9:00am-5:00pm
  • Or
  • Sunday: OFF
  • Monday: OFF
  • Tuesday: 4:00pm-12:30am
  • Wednesday: 4:00pm-12:30am
  • Thursday: 4:00pm-12:30am
  • Friday: 4:00pm-12:30am
  • Saturday: 4:00pm-12:30am