FLEX Above Property Rooms Controller

9 hours ago


Bethesda, Maryland, United States Marriott Full time
Above Property Rooms Controller

Marriott International is seeking a skilled Above Property Rooms Controller to join our team. As a key member of our operations team, you will be responsible for completing front desk checklist tasks on behalf of a portfolio of hotels.

Key Responsibilities:
  • Build successful relationships with hotel teams to understand their needs and priorities.
  • Communicate daily with hotel teams to review priority tasks and upcoming events.
  • Develop and manage internal key stakeholder relationships in a proactive manner.
  • Act as a liaison between property and regional/corporate systems support.
  • Organize and coordinate pre-arrival planning, including running GPS reports and identifying Bonvoy preferences.
  • Process mobile check-in and mobile key requests, as well as mobile chat dispatch.
  • Review room availability and resolve oversold nights and out-of-order rooms.
  • Resolve and escalate customer care cases, including reviewing negative cases reports.
Additional Responsibilities:

Perform additional duties as assigned by management.

What We Offer:

As a Marriott employee, you will have access to a range of benefits, including a competitive salary, 401(k) plan, stock purchase plan, and discounts at Marriott properties.

Marriott International is an equal opportunity employer and is committed to a hybrid work environment that enables associates to be connected and productive.



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