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Patient Care Liaison

2 months ago

Owings Mills, Maryland, United States RadNet Full time
Job Summary

RadNet is seeking a highly skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will be the primary point of contact for patients, providing exceptional service and support throughout their healthcare journey.

Key Responsibilities
  • Communication and Customer Service
    • Develop and maintain strong relationships with patients, colleagues, and other stakeholders.
    • Provide clear and concise communication, both verbally and in writing.
    • Respond to customer feedback and concerns in a timely and professional manner.
  • Scheduling and Coordination
    • Manage patient appointments, rescheduling, and cancellations with accuracy and efficiency.
    • Coordinate with healthcare providers and other teams to ensure seamless patient care.
  • Administrative Tasks
    • Enter accurate information into eRAD for appointment scheduling, rescheduling, and cancellation.
    • Complete various eRAD worklists and tasks requiring outbound calls.
    • Update account information as necessary.
  • Problem-Solving and Adaptability
    • Exercise sound judgment and remain professional in all situations.
    • Identify and resolve complex problems, prioritizing tasks in a fast-paced environment.
Requirements
  • Two (2) plus years of contact center experience, including CT & MR scheduling.
  • Intermediate knowledge in Microsoft Office Suites.
  • DIN/HVRA/NJIN or MA experience preferred.
What We Offer

As a Customer Experience Representative at RadNet, you will have the opportunity to work in a dynamic and team-focused environment, delivering quality, value, and access in the 21st century. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.