Radiology Patient Care Specialist

2 months ago


Owings Mills, Maryland, United States Advanced Radiology Services Full time
Job Title: Patient Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Advanced Radiology Services. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.

Key Responsibilities:

  • Registration and Scheduling: Greet and register patients in a friendly and service-oriented manner, obtain or verify proper insurance and patient information, and collect signatures and ensure accuracy and completion of necessary documentation.
  • Phone and Email Support: Answer and transfer incoming phone calls, and respond to patient inquiries in a timely and professional manner.
  • Administrative Tasks: Collect and log all co-pays and fees, schedule, reschedule or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Patient Education: Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Team Collaboration: Coordinate with the back-office staff for timely and effective care of patients, and demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.

Requirements:

  • Education: High School Diploma or GED
  • Skills: Intermediate to advanced computer skills, strong multitasking and communication skills, experience providing exceptional customer service, and medical terminology knowledge.
  • Preferred Experience: Recent medical/radiology office experience is preferred.

What We Offer:

A competitive hourly rate of $26.00, a dynamic and team-focused work environment, and opportunities for growth and development.

Shift Information:

Monday - Friday, 8:30am - 5:00pm with Saturday rotation.



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