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Restaurant Operations Manager

2 months ago

Boston Massachusetts, United States Westin Boston Seaport District Full time
Restaurant General Manager Job Summary

Under the direction of the Vice President of Operations, the Restaurant General Manager is responsible for planning and directing the overall Food & Beverage operations for a stand-alone bar and/or restaurant, including all related management functions to ensure a positive guest experience.

Key Responsibilities:
  • Drive P&L strength by implementing appropriate programs and systems and providing oversight to ensure adherence to such.
  • Ensure strong fiscal responsibility is demonstrated by staff.
  • Develop and administer operating and capital budgets.
  • Conduct or review detailed management and operational analyses to ensure ongoing success and efficiency within the department.
  • Responsible for specifications and quality of all food and beverage products.
  • Controls all labor and food cost percentages.
  • Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.
  • Leads the marketing efforts, including social media, grassroots community marketing, and other promotions.
  • Trains and develops staff on steps of service and following drink recipes and techniques.
  • Recommends to senior management operational enhancements that support initiatives and promote excellence.
  • Monitors profit and loss statements to ensure objectives are met and recommends corrective actions as required.
  • Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
  • Ensures appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
  • Stays abreast of the current trends and practices within the area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
  • Responsible for cleaning and sanitizing work and public spaces.
Property Details:

Located in Boston's Seaport District, the Westin Boston Waterfront features a vertical garden – a natural feature that purifies the air. The Institute Of Contemporary Art, Boston Convention Exhibitors Center, and Boston Children's Museum are all within walking distance of the property.

Enjoy a restful night's sleep in the Boston Waterfront Westin's guestrooms, featuring a flat-screen TV, a coffee maker with Starbucks Coffee, and a bathrobe. Start the day with a buffet breakfast at the on-site Sauciety restaurant.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan