Restaurant Operations Manager

4 weeks ago


Boston, Massachusetts, United States Cielo Projects Full time
Restaurant Operations Manager

At Cielo Projects, we're looking for a skilled Restaurant Operations Manager to join our team. As an Assistant General Manager, you'll be responsible for delivering exceptional guest service through the selection, development, and motivation of associates and by managing the daily operations of a restaurant to optimize profits.

Key Responsibilities:

  • Partner with General Manager to develop training plans for high-performing associates.
  • Consistently recognize team members when they excel.
  • Actively coach and hold direct reports accountable to all policies and standard operating procedures.
  • Ensure all direct reports complete all compliance-based and brand-specific training by the due date.
  • Ensure performance goals and expectations for your team are met, providing consistent and ongoing feedback.
  • Participate in the performance evaluation process for direct reports.
  • Drive associate engagement through various methods, including the annual engagement survey.
  • Ensure positive guest service in all areas.
  • Investigate and resolve complaints concerning food quality and service, responding to guests and General Manager with a resolution within 24 hours.
  • Role model the behaviors and service expectations you have of your team.
  • Maintain a professional restaurant image, including restaurant cleanliness, food quality, and presentation standards, and grooming standards.
  • Monitor the performance of your team and operational systems, making adjustments as necessary.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure consistent high-quality food preparation and service.
  • Accurately complete all nightly, weekly, and monthly closing procedures, including paperwork, time adjustments, and voucher and invoice data entry.
  • Labor and payroll goals, as a percentage of sales, must be achieved.
  • Complete weekly inventory accurately and according to company guidelines.
  • Maintain an acceptable food cost percentage by completing accurate food and beverage orders.
  • Complete personnel/payroll-related administrative duties, as assigned accurately, on time, and following company policies and procedures.
  • Adhere to security and loss prevention procedures that are in place to protect associates, guests, and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Review financial information with General Manager.
  • Exhibit efficiency in completing job requirements, working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Must be able to sustain performance under conditions of stress, such as tight deadlines and detailed questioning.
  • Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation.

Requirements:

  • 3-5 years of experience in restaurant management.
  • Obtain and maintain current ServSafe Food Manager's Certification within six months of hire/promotion.
  • Ability to perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
  • Bachelor of Science degree in hotel/restaurant management is desirable.

Dimensions of Restaurant Functions:

  • Food planning and preparation.
  • Purchasing.
  • Sanitation.
  • Security.
  • Company policies and procedures.
  • Personnel management.
  • Recordkeeping.
  • Preparation of reports.

Work Environment:

  • Must agree to work various shifts in a 7/365 team-oriented environment.
  • Proficiency required in reading, writing, Microsoft Office, and mathematics.

Confidentiality:

  • All your information will be kept confidential according to EEO guidelines.

Position Description:

  • This position description does not constitute an employment contract of any kind.


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