IT Operations Specialist

5 days ago


Atlanta, Georgia, United States LanceSoft, Inc. Full time

At LanceSoft, Inc., we are seeking a highly skilled IT Operations Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our production systems, including monitoring quality and performance, and addressing any failures or critical issues immediately.

The ideal candidate will have a strong background in Linux/Unix systems administration, with experience in cloud technologies and container-based environments. They will also be knowledgeable in configuration management, automation, and orchestration systems, as well as commercial, open-source, and SaaS-based monitoring tools.

Key responsibilities will include:

  • Monitoring production systems for quality and performance
  • Ensuring Service Level Targets are met when managing incidents and service requests
  • Developing and maintaining knowledge for the team
  • Collaborating with other groups to set standards and document production configurations
  • Supporting scheduled installations/upgrades and maintenance
  • Working closely with business owners on change and maintenance windows/requests

Requirements include:

  • 2+ years of experience in a media or internet technology operations environment
  • Excellent Internet application support experience in open-source platform environments
  • Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts, and shell scripting
  • Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker, and other container orchestration solutions
  • Configuration experience with commercial, open-source, and SaaS-based monitoring tools
  • Knowledgeable in configuration management, automation, and orchestration systems

Preferred requirements include:

  • Demonstrable experience with one or more web/systems programming languages
  • Experienced with ServiceNow, PagerDuty, JIRA, and Confluence
  • Knowledgeable in video encoding and streaming concepts and technologies

Education and certifications include:

  • Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience
  • Ability to work a rotational 24x7 schedule including weekends and on-call rotations and duties as needed


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