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Route Relief/Utility Driver

2 months ago

Los Angeles, California, United States Alsco Full time
Job Summary

The Route Relief/Utility Driver supports the Service Department in meeting customer needs through up-selling and providing superior customer service. This role involves covering routes and performing service-related tasks as required, reporting to the District Manager.

Key Responsibilities
  • Perform all responsibilities of a Route Sales Representative and related tasks.
  • Learn and support all routes, running routes as needed for holidays, vacations, or other vacancies.
  • Assist in rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
  • Solicit new customers, upsell/cross-sell, and sample all lines of service or product to ensure a profitable product mix.
  • Actively participate in promotions, contests, training, and audits.
  • Follow company policies and procedures regarding new customers, managing customer needs, and all aspects of service.
  • Ensure customer loyalty and outstanding customer service, building relationships, communicating openly, educating customers, and proactively resolving concerns in cooperation with supervision.
  • Safely operate a delivery vehicle on each trip, following all applicable laws and company policy, maintaining vehicle cleanliness, and performing regular vehicle inspections.
  • Handle and process customer payments, keeping route paperwork current.
  • Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts, servicing items such as facility maintenance products.
  • Monitor and report competitive activity, keeping service agreements current and renewed.
  • Return from route and offload soiled textiles in the receiving area of the facility.
  • Accurately prepare route paperwork and follow check-in procedures.
  • Follow written and verbal instructions and perform other tasks as directed by supervision.
Requirements
  • Valid Driver's License, CDL when applicable.
  • Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
  • Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
  • Demonstrate excellent skills in customer service and route sales.
  • Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Benefits

Alsco offers a comprehensive benefits package, including:

  • 401K Plan with Company Match
  • Medical, Dental, Vision, FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Career Advancement
  • Learning & Development Opportunities
  • Inclusive and Diverse Team Environment

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.