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Route Relief/Utility Driver

1 month ago

Los Angeles, California, United States Alsco Full time
Job Summary:

The Route Relief/Utility Driver supports the Service Department in its objectives to meet customer needs through up-selling/cross-selling and providing superior customer service.

Main duties include covering routes and performing service-related tasks as required. Reports to the District Manager.

Key Responsibilities:

  • Perform all responsibilities of a Route Sales Representative and related tasks.
  • Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
  • Solicit new customers, upsell/crosssell/sample all lines of service or product and ensure a profitable product mix.
  • Actively participate in promotions and contests, training, and audits.
  • Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
  • Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
  • Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
  • Handle and process customer payments. Keep route paperwork current.
  • Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts. Service items such as facility maintenance products.
  • Monitor and report competitive activity. Keep service agreements current and renewed.
  • Return from route and offload soiled textiles in the receiving area of the facility.
  • Accurately prepare route paperwork and follow check-in procedures.
  • Follow written and verbal instructions and perform other tasks as directed by supervision.

Requirements:

  • Valid Driver's License, CDL when applicable.
  • Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
  • Excellent skills in customer service and route sales.
  • Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Benefits:

  • 401K Plan with Company Match
  • Medical, Dental, Vision, FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Career Advancement
  • Learning & Development Opportunities
  • Inclusive and Diverse Team Environment