Route Relief/Utility Driver
2 weeks ago
The Route Relief/Utility Driver supports the Service Department in meeting customer needs through up-selling/cross-selling and providing superior customer service. Main duties include covering routes and performing service-related tasks as required. Reports to the District Manager.
Key Responsibilities:
- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
- Assist in rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
- Solicit new customers, upsell/crosssell/sample all lines of service or product, and ensure a profitable product mix.
- Actively participate in promotions and contests, training, and audits.
- Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and offload soiled textiles in the receiving area of the facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.
Requirements:
- Valid Driver's License, CDL when applicable.
- Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
- One year of safe and successful driving experience.
- Excellent customer service and route sales skills.
- Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
- Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Benefits:
- 401K Plan with Company Match.
- Medical, Dental, Vision, FSA/HSA.
- Life Insurance, Disability Insurance.
- Vacation, Sick Time, Holidays.
- Choice of Global Cash Card or Direct Deposit.
- Career Advancement.
- Learning & Development Opportunities.
- Inclusive and Diverse Team Environment.
Travel Requirements:
- Daily, by delivery vehicle within a route.
Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands: sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
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