Current jobs related to Resident Services Liaison - East Lansing, Michigan - Cardinal Group Management&Advisory LLC

  • Community Marketing Liaison

    1 month ago

    East Lansing, Michigan, United States East Lansing Opco LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Community Marketing Liaison to join our team at East Lansing Opco LLC. As a key member of our marketing team, you will be responsible for building relationships with local hospitals and the community to increase census and drive business growth.Key ResponsibilitiesDevelop and implement effective...

  • Clinical Liaison Specialist

    1 week ago

    East Lansing, Michigan, United States Elara Caring Network Full time

    At Elara Caring Network, we believe that the best place for your care is where you live. Our teams provide high-quality care to more than 60,000 patients, and we're looking for a Sales and Clinical Liaison to join our team. As a Sales and Clinical Liaison, you will be responsible for building relationships with healthcare professionals and identifying...

  • Community Liaison

    2 weeks ago

    East Lansing, Michigan, United States Tailwind Group, Inc. Full time

    {"Job Title": "Community Assistant", "Job Description": "Job SummaryTailwind Group, Inc. is seeking a highly motivated and customer-focused Community Assistant to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, administrative support, and ensuring a positive living experience for our...

  • Clinical Liaison Specialist

    3 days ago

    East Lansing, Michigan, United States Elara Caring Network Full time

    Elara Caring Network is dedicated to providing high-quality care to patients in their own homes.We are seeking a Sales Clinical Liaison to join our team, responsible for developing and maintaining relationships with healthcare professionals and organizations.Main Responsibilities:Develop and implement sales strategies to increase revenue and market...

  • Resident Service Coordinator

    3 weeks ago

    Lansing, Michigan, United States NHE, Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Resident Service Coordinator to join our team at NHE, Inc. As a key member of our community, you will play a vital role in providing exceptional support services to our residents, empowering them to live independently and age in place.Key ResponsibilitiesConduct comprehensive assessments of...

  • Resident Service Coordinator

    4 weeks ago

    Lansing, Michigan, United States NHE, Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Resident Service Coordinator to join our team at NHE, Inc. As a Resident Service Coordinator, you will play a vital role in providing exceptional service to our residents, ensuring their needs are met, and empowering them to live independently.Key ResponsibilitiesConduct comprehensive assessments...

  • Community Liaison

    1 week ago

    East Lansing, Michigan, United States Tailwind Group Inc Full time

    Job OverviewTailwind Group Inc. is a dynamic real estate company that excels in acquisition, development, and management. Our team is dedicated to creating sustainable environments and fostering a culture of innovation and excellence. We are seeking a highly motivated Community Assistant to provide exceptional customer service and administrative support to...

  • Insurance Customer Service Liaison

    4 days ago

    Lansing, Michigan, United States Matt Moore - Farm Bureau Insurance Full time

    Job SummaryAs a key member of our team at Matt Moore - Farm Bureau Insurance, the Insurance Customer Service Liaison will be responsible for providing exceptional customer service and support to our clients. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.Key ResponsibilitiesEstablish...

  • Customer Service Liaison

    3 days ago

    East Lansing, Michigan, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...

  • Resident Care Assistant

    2 days ago

    East Lansing, Michigan, United States North Lansing Opco LLC Full time

    About the RoleWe are seeking a compassionate and detail-oriented Resident Care Assistant to join our team at North Lansing Opco LLC. As a Resident Care Assistant, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesPrepare and serve meals and...

  • Physician Liaison Specialist

    2 weeks ago

    Lansing, Michigan, United States McLaren USA Full time

    The Physician Liaison plays a pivotal role in fostering strong relationships between McLaren and the physicians who utilize our services. This includes physician recruitment and ensuring seamless communication between our teams.Main Responsibilities:Act as a liaison between physicians, physician offices, and McLaren Radiology, facilitating effective...

  • Nursing Services Director

    3 days ago

    Lansing, Michigan, United States Trilogy Health Services Full time

    Lead with Compassion and VisionAs a Director of Nursing at Trilogy Health Services, you will have the opportunity to lead our Nursing Services Department with compassion and vision. Your role will be to coordinate nursing services and other resident services to ensure we provide world-class care. You will work closely with the Discharge Planning Coordinator...

  • Digital Imaging Liaison

    2 weeks ago

    Lansing, Michigan, United States McLaren Health Care Full time

    Job Summary:Serves as a liaison for digital imaging initiatives within the imaging department, ensuring seamless operations and maintenance of the Picture Archival and Communications System (PACS). Collaborates with modality vendors to resolve merge and integration issues, and provides local support to the department in application installation, maintenance,...

  • On-Call Service Specialist

    2 weeks ago

    East Lansing, Michigan, United States Michigan State University Full time

    Job SummaryThis is an on-call position that provides food service, custodial, grounds maintenance, general labor, or other main support on an as-needed basis.Key ResponsibilitiesProvides custodial services, including cleaning and maintaining facilities, equipment, and grounds.Performs general labor tasks, such as lifting trash and emptying recycling...

  • Customer Service Liaison

    1 week ago

    Lansing, Michigan, United States State Farm Insurance Full time

    Customer Service Role at State Farm InsuranceAs a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes,...

  • Food Service Worker

    2 weeks ago

    Lansing, Michigan, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Food Service Worker/Kitchen Helper/Dietary Aide to join our team at Healthcare Services Group. As a key member of our food services team, you will play a vital role in ensuring the highest quality food service is provided to our residents and clients.ResponsibilitiesAssist the Cook in the...

  • Activity Coordinator

    7 days ago

    East Lansing, Michigan, United States Trilogy Health Services Full time

    About the Role:We are seeking a highly motivated and creative Activity Coordinator to join our team at Trilogy Health Services. As an Activity Coordinator, you will be responsible for planning and implementing engaging programs and activities that promote the physical, social, and emotional well-being of our residents.Responsibilities:Develop and implement...

  • Environmental Services Coordinator

    1 month ago

    East Lansing, Michigan, United States Vista Springs Living Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Environmental Services Concierge to join our team at Vista Springs Living. As an Environmental Services Concierge, you will be responsible for maintaining a clean and safe environment for our residents, ensuring that our facilities meet the highest standards of quality and excellence.Key...

  • Food Service Assistant

    3 weeks ago

    East Lansing, Michigan, United States Michigan State University Full time

    Job Title: Student Food Service AssistantMichigan State University is seeking a Student Food Service Assistant to join our Culinary Services team. As a Student Food Service Assistant, you will play a vital role in delivering exceptional customer service to our residents and guests.Job Summary:This is an exciting opportunity to work in a fast-paced...

  • Food Service Worker

    4 days ago

    Lansing, Michigan, United States Healthcare Services Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food Service Worker to join our team at Healthcare Services Group. As a Food Service Worker, you will be responsible for assisting the Cook in the preparation and service of meals, ensuring that quality food service is provided at all times.Key ResponsibilitiesAssist the Cook in the preparation...

Resident Services Liaison

2 months ago

East Lansing, Michigan, United States Cardinal Group Management&Advisory LLC Full time
Job Overview

POSITION: Resident Services Liaison

COMPENSATION: Non-exempt / hourly

DIRECT REPORT: Community Manager

ROLE SUMMARY

The Resident Services Liaison plays a pivotal role in ensuring exceptional customer service, emphasizing resident satisfaction, retention, and a positive living experience.

KEY RESPONSIBILITIES (Including but not limited to):

  • Exhibit a positive, professional demeanor towards team members, residents, vendors, clients, and the public.
  • Assist residents with daily activities while fostering positive community relations.
  • Contribute to enhancing community ORA scores and managing reputation effectively.
  • Provide administrative support to the Leasing & Marketing Team Lead and Community Manager based on community needs.
  • Manage inventory and procure necessary administrative supplies and equipment.
  • Handle incoming customer service inquiries professionally as directed by management.
  • Respond promptly and courteously to all resident and prospective resident inquiries, ensuring their satisfaction and addressing concerns.
  • Serve as the primary contact for resident issues and dispute resolutions, following guidance from the Leasing & Marketing Team Lead and Community Manager.
  • Assist in planning and executing resident events, promoting community engagement and enhancing resident experiences.
  • Support the onsite team by collecting rent, deposits, and outstanding payments from residents, adhering to established protocols.
  • Issue notices for late or non-payment, manage evictions, scan invoices, and process returned memos efficiently.
  • Maintain and improve the tour route to create an inviting and welcoming community atmosphere.
  • Develop and sustain comprehensive knowledge of the community, assisting with tours and other assigned tasks.
  • Participate in lease audits when present at the community, ensuring accuracy and compliance.
  • Pursue educational opportunities for personal and professional growth, enhancing skills and knowledge.
  • Engage actively in Cardinal U training programs as required for professional development.

PREFERRED QUALIFICATIONS:

  • 1-2 years of experience in customer service and sales.
  • Proficient computer skills, including typing, punctuation, grammar, and writing for correspondence and memos.
  • Basic familiarity with Google platforms, Microsoft Word, and Excel.
  • Strong communication, organizational, and time management abilities.
  • Capacity to thrive in a fast-paced environment and manage multiple projects simultaneously.
  • Exceptional customer service skills and keen attention to detail.
  • High school diploma or GED equivalent is required.
  • Availability to work evenings and weekends.
  • Ability to embody the Cardinal Culture and Core Values consistently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents work both indoors and outdoors across the property, including amenities, with frequent exposure to various weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing job duties, the Team Member is regularly required to use hands for typing, handling, or feeling, and to talk or hear. The Team Member is frequently required to stand, walk, reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to access all areas of the property and amenities and work in all weather conditions.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies weighing up to twenty (20) pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Routine local travel may be necessary to assist properties as needed, attend training sessions, business meetings, or other situations essential for fulfilling daily responsibilities.

The above job description is not intended to be an exhaustive list of duties and standards for the position. Incumbents will follow any additional instructions and perform related duties as assigned by their Team Leader.