Customer Service Liaison

1 month ago


Lansing, Michigan, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Collaboration with team members is crucial to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs. Furthermore, you will handle escalated customer complaints and concerns with professionalism and empathy. Staying updated on insurance policies, regulations, and industry trends is essential to provide accurate information and advice. Participating in ongoing training and development programs will enhance your knowledge and skills. You will contribute to a positive and collaborative work environment by being a team player and supporting your colleagues.

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