USA Field Service Technician

2 days ago


Detroit, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title: USA Field Service Technician

Futran Tech Solutions Pvt. Ltd. is seeking a skilled USA Field Service Technician to join our team in Detroit, MI.

Job Summary:

We are looking for a highly motivated and experienced Field Service Technician to provide on-site support to our customers in the Detroit area. The successful candidate will be responsible for installing, servicing, and repairing systems and equipment, as well as resolving customer issues and providing training on automotive software and processes.

Key Responsibilities:
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Ability to walk and stand for several hours.
Requirements:
  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Good interpersonal skills to work with customers and other unit personnel.
  • Good analytical and problem-solving skills.
  • Good communication skills.
  • Good time management and organizational skills.
  • Ability to resolve hardware and equipment problems.
  • Willingness to travel to other sites within 20 miles.
Work Environment:

The successful candidate will work in an office/automotive plant environment and may be required to work weekend and holiday shifts, as well as shift work including afternoon and midnight shifts.



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