Senior Customer Support Specialist

4 weeks ago


Boise, Idaho, United States Wellcove Full time
Job Summary

The Account Coordinator position at Wellcove plays a vital role in the success of our Electronic Visit Verification service. You will become an expert in our products, explaining our verification technology to policyholders and assisting them with submitting claims on behalf of our LTC partners.

About You

We are seeking a highly organized and analytical individual with excellent communication skills and critical thinking abilities. The ideal candidate should have a strong work ethic, be able to work independently, and possess excellent phone manners. A team player with a positive attitude and willingness to learn new duties and technology-related skills is essential for this role.

Key Responsibilities
  • Answer inbound calls to educate callers on the utilization of AssuriCare's services
  • Gather information from callers and complete accurate data entry
  • Deliver outstanding customer service via phone and email, displaying professionalism, empathy, and a sense of urgency
  • Process caller requests accurately and promptly in AssuriCare's proprietary system, escalating as appropriate
Requirements
  • Excellent computer skills, including proficiency with Microsoft Office applications and Adobe Acrobat
  • Ability to work remotely and independently
  • Positive 'can-do' attitude and excellent communication skills
  • Able to learn new duties and technology-related skills as required
  • Collaborative team spirit and ability to pass background screening and drug test
What We Offer

We offer a competitive salary of $$50,000 per year, along with a comprehensive benefits package. Our company values teamwork, innovation, and customer satisfaction, making us an exciting place to grow your career.



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