Security Officer

7 days ago


Waterloo, New York, United States del Lago Resort and Casino Full time
Job Title: Security EMT Officer

Del Lago Resort and Casino is seeking a highly skilled and experienced Security EMT Officer to join our team. As a Security EMT Officer, you will be responsible for ensuring the safety and security of our guests and team members while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Respond to emergency medical situations and provide care as needed.
  • Enforce casino policies and procedures to ensure a safe and secure environment.
  • Communicate effectively with guests and team members to resolve conflicts and provide assistance.
  • Participate in daily briefings and meetings to stay informed about security and emergency response procedures.
  • Write clear and concise reports of incidents and activities.
  • Perform currency transports and maintain a professional appearance.
  • Communicate with other security personnel via two-way radios and use established protocols.
  • Ensure quick, fair, and consistent results to customer complaints.
  • Safeguard property assets and maintain confidentiality.
  • Provide employees and patrons with immediate medical assistance when needed.
  • Respond to back-up calls immediately and maintain radio contact with base at all times.
  • Prepare reports of significant activities and maintain accurate records.
Requirements:
  • High school diploma or GED equivalent required.
  • Formal security or law enforcement training, schooling, or certification required.
  • Previous security, military, or civilian police officer training and/or experience required.
  • Registration with the EMT National Registry and licensure by state EMS Authority required.
  • Two years of related experience required.
  • Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers or staff, guests, and the general public.
Compliance Responsibilities:
  • Attend required training sessions offered by the casino.
  • Provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training.
  • Perform duties in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gambling.
  • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations and Systems of Internal Controls.
  • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

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