Security Officer

5 days ago


Waterloo, New York, United States Lago Resort & Casino LLC Full time
Job Summary

The Security Officer is a critical role at Lago Resort & Casino LLC, responsible for ensuring the safety and security of our guests, team members, and assets. As a Security Officer, you will be the first point of contact for guests and team members in need of assistance, and will be responsible for maintaining a safe and secure environment.

Key Responsibilities
  • Attend daily briefings and meetings to stay informed about security protocols and procedures.
  • Ensure the smooth operation of the Security Department by following established policies and procedures.
  • Respond to non-routine incidents and take appropriate action to resolve the situation.
  • Perform currency transports and maintain a professional appearance at all times.
  • Communicate effectively with team members and guests via two-way radios and in person.
  • Ensure quick, fair, and consistent results to customer complaints.
  • Safeguard property assets and maintain confidentiality of sensitive information.
  • Administer first aid and CPR as needed.
  • Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations.
  • Ensure the integrity of gambling, banking, count room, and cash handling procedures.
  • Perform other duties as assigned by department and/or company management.
Working Conditions
  • Regularly walk and work on feet to complete assigned shifts.
  • Talk and hear effectively to communicate with team members and guests.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Interpret and follow through on instructions furnished in written, oral, diagram, or schedule form.
  • Effectively communicate with all levels of team members and outside contacts.
  • Resolve problems and conflicts in a diplomatic and tactful manner.
  • Demonstrate leadership and fairness in dealing with guests and team members.
  • Be flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
  • Be physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs.
Job Qualifications
  • High school diploma or GED equivalent required.
  • Formal security or law enforcement training, schooling, or certification required.
  • Related on-the-job experience may be considered in lieu of formal training.
  • Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers or staff, guests, and the general public.
  • Maintain confidential information.
Compliance Responsibilities
  • Attend required training sessions offered by the casino.
  • Provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training.
  • Perform duties described in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gambling.
  • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations and Systems of Internal Controls.
  • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

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