Parts Specialist/Service Assistant

6 days ago


Uniontown, Ohio, United States Securitas Electronic Security Inc Full time

At Securitas Electronic Security Inc, we are committed to delivering exceptional security solutions to our clients. As a Parts Specialist/Service Assistant, you will play a vital role in ensuring the success of our operations.

Key Responsibilities:

  • Schedule and coordinate service calls to ensure timely and efficient resolution of customer issues.
  • Create dispatch tickets for service calls and assign them to technicians.
  • Dispatch service technicians to their calls and provide them with necessary information and support.
  • Debrief service technicians after completion of each call to ensure quality and efficiency.
  • Contact customers with a "parts pending" status as parts are received for calls.
  • Participate in daily conference calls with DSMs (District Service Managers) to escalate SLA and technician availability concerns.
  • Perform on-the-job training as needed to ensure technicians have the necessary skills and knowledge.
  • Provide technician support regarding ticket information, directions, promised scheduled times, parts needed, or any other pertinent information.

Requirements:

  • Minimum of 1-3 years' work experience in customer service or a call center environment.
  • Microsoft Word and Excel skills.
  • Flexible schedule.
  • Paid company training.
  • Medical, Dental, Vision, and Life Insurance.
  • Company Paid Short Term and Long-Term Disability.
  • Paid vacation, holiday, and sick time.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.



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