Parts Specialist/Service Assistant
3 weeks ago
At Securitas Electronic Security Inc, we are committed to delivering exceptional security solutions to our clients. As a Parts Specialist/Service Assistant, you will play a vital role in ensuring the success of our operations.
Key Responsibilities:
- Schedule and coordinate service calls to ensure timely and efficient resolution of customer issues.
- Create dispatch tickets for service calls and assign them to technicians.
- Dispatch service technicians to their calls and provide them with necessary information and support.
- Debrief service technicians after completion of each call to ensure quality and efficiency.
- Contact customers with a "parts pending" status as parts are received for calls.
- Participate in daily conference calls with DSMs (District Service Managers) to escalate SLA and technician availability concerns.
- Perform on-the-job training as needed to ensure technicians have the necessary skills and knowledge.
- Provide technician support regarding ticket information, directions, promised scheduled times, parts needed, or any other pertinent information.
Requirements:
- Minimum of 1-3 years' work experience in customer service or a call center environment.
- Microsoft Word and Excel skills.
- Flexible schedule.
- Paid company training.
- Medical, Dental, Vision, and Life Insurance.
- Company Paid Short Term and Long-Term Disability.
- Paid vacation, holiday, and sick time.
- Exceptional growth opportunities.
- Wide variety of employee discounts on travel, equipment, and more.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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