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Front Desk Associate

2 months ago

Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full time
{"h2": "Job Summary", "p": "We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Benchmark Costa d'Este Beach Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

", "h3": "Key Responsibilities", "ul": ["Interact with guests in a professional and friendly manner", "Welcome guests to the hotel and assist with check-in and check-out processes", "Collect guest information and explain hotel policies and procedures", "Promote and sell special hotel programs", "Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds", "Assist other departments with necessary information", "Engage with guests upon check-out to ensure satisfaction and assist with recovery efforts when needed", "Assist the reservations department with taking guest reservations during downtime"]}