Open Telemetry Technical Lead

4 weeks ago

Herndon, Virginia, United States Datum Technologies Group Full time

Job Details:

SME - Open Telemetry

Contract Type: Long term

Work Environment: Remote

Job Requirements:

  • A strong understanding of IT Cloud infrastructure, including AWS Cloud, middleware, database, storage, and/or network infrastructure.
  • Excellent knowledge of IT infrastructure, networking, security concepts, and application architecture.
  • Hands-on experience with Open Telemetry instrumentation and telemetry data collection.
  • Proven experience as a Splunk SME with in-depth knowledge of Splunk architecture and components.
  • Excellent troubleshooting and problem-solving skills.
  • Strong documentation skills and attention to detail.
  • Proactive monitoring of hardware, software, and environmental alerts or malfunctions.
  • Analyzing dashboards and monitoring tools to identify trends and patterns in application/infrastructure health and performance.
  • Monitoring applications and infrastructure using tools like Splunk, DynaTrace, Catchpoint, MoogSoft, xMatters, SignalFx, Catchpoint, MoogSoft, xMatters, SolarWinds, Extrahop, etc.
  • Expert understanding of microservice-based applications deployed in Cloud using Lambdas, ECS Fargate, etc.
  • Proficiency in AWS services like IAM, Roles, Security groups, EC2, S3, Lambda, ALB, ECS, etc.
  • Experience working with AWS tools like ELB, RDS, Redshift, DynamoDB, Aurora, Route53, Lambda, S3, Batch, CloudWatch, CloudTrail, WAF, etc.
  • Hands-on experience with transaction-level monitoring using Dynatrace and Splunk.
  • Creating Splunk search queries and dashboards.
  • Acting as the SME in helping recognize and onboard new data sources into Splunk and other tools, analyzing the data for anomalies and trends, and building dashboards highlighting the key trends of the data.
  • Implementing best-in-class engineering strategies to support a distributed clustered Splunk environment consisting of Search Heads, Indexers, Forwarders, Splunk Enterprise Security (ES) app spanning security, performance, engineering, and operational roles.
  • Using open-source Observability framework, OpenTelemetry for instrumenting, generating, collecting, and exporting telemetry data such as traces, metrics, logs to help analyze application performance and behavior.
  • Using distributed tracing in an end-to-end visibility environment that consists of microservices, Containers, Serverless, and Lambda.
  • Working closely with application teams and business stakeholders to perform troubleshooting and aid in incident triage.
  • Influencing other technical teams on incident calls and articulating troubleshooting steps effectively.
  • Following up on items that could negatively impact production operations, assisting with postmortem-related activities, and supporting various efforts related to operational improvements.
  • Strong relationship management skills and aptitude to multi-task and work well in a high-stress environment, both within teams and independently.

Preferred Qualifications:

  • Familiarity with distributed tracing and logging solutions.
  • Knowledge of Cloud Platforms (AWS, Azure) and their integration with monitoring tools.
  • AWS Solution Architect Associate or higher certification.
  • Experience working under an incident management environment.
  • Triage incidents to resolution in a 24/7/365 environment, effectively guiding incident triage calls from a technical perspective, sharing technical details obtained from monitoring tools and dashboards to aid troubleshooting, outlining details of resolution activities, providing timely status updates to stakeholders, assisting with postmortem-related activities, and supporting various efforts related to operational improvements.
  • Ability to report incident details and metrics to senior leadership.
  • Performing analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as UNIX, DNS, LDAP, SSL, SMTP, and FTP.
  • Proficient in Scripting - UNIX/LINUX Shell Scripting & Python. Working knowledge of JavaScript/Perl for customizing monitoring configurations.
  • Certification in relevant monitoring tools or Open Telemetry is a plus.

Education:

Bachelor's Degree or equivalent required.

Minimum Experience:

8+ years of related experience

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