Field Service Engineer II

3 days ago


San Diego, California, United States Mesa Laboratories Full time
About the Role

We are seeking a highly skilled Field Service Engineer II to join our team at Mesa Labs. As a key member of our Agena Bioscience business, you will be responsible for providing on-site technical support, overseeing installation, calibration, repair, training, and maintenance tasks.

Key Responsibilities
  • Provide technical support to customers, ensuring timely and effective resolution of issues.
  • Install, calibrate, and maintain complex scientific equipment, including mass spectrometers and liquid handlers.
  • Develop and maintain strong relationships with cross-functional teams, including sales, customer service, and research and development.
  • Analyze data and interpret results from customer support projects, presenting findings to internal teams.
  • Ensure compliance with departmental protocols, including service call scheduling, parts ordering, and expense reporting.
  • Maintain ISO compliance through tasks such as completing field change orders and instrument configuration documentation.
Requirements
  • Bachelor's degree in chemistry, physics, biochemistry, electronics, or a related field.
  • 3+ years of experience in field service, customer support, or technical support, with a focus on complex scientific equipment.
  • Previous experience with mass spectrometry and life science industry is desirable.
  • Basic knowledge of IT and networking concepts, including Oracle Database.
  • Excellent analytical, critical thinking, and troubleshooting skills, with the ability to work in a fast-paced environment.
What We Offer

Mesa Labs offers a comprehensive benefits package, including base salary, bonus, medical/dental/vision insurance, and 401k/Match. The salary range for this position is $95,000-$105,000.

We are an Equal Employment Opportunity Employer, committed to diversity and inclusion. We prohibit unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.



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