Dental Client Liaison

4 days ago


Miami, Florida, United States Zahntechnique Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team at Zahntechnique. As a key member of our operations, you will play a crucial role in ensuring the smooth delivery of dental laboratory products and services.

The ideal candidate will be responsible for optimizing client satisfaction by accurately scheduling appointments and managing production timelines.

Key Responsibilities:
  • Evaluate and verify all pertinent information received from dental practices to ensure accurate scheduling.
  • Collaborate with management to track cases and prevent delays.
  • Facilitate communication between dental practices and our team of skilled dental technicians.
  • Familiarize yourself with our company's services and be able to discuss them at a high level with clients.
  • Analyze prescriptions for cases to ensure accuracy and completeness.
  • Enter case information into our laboratory management system with precision and attention to detail.
  • Identify potential issues with cases as they arrive and take proactive steps to mitigate any problems.
  • Handle confidential client inquiries and provide timely responses.
  • Order materials from vendors as needed to support production.
  • Prioritize and complete allocated work within designated deadlines, escalating any delays to management promptly to ensure on-time delivery to clients.
  • Conduct quality checks on cases entering and leaving our department to ensure they meet our standards.
  • Participate in ongoing meetings with management to develop and implement strategies for improving our performance.
  • Review reports to understand our company's progress toward goals and suggest action plans for improvement where necessary.
Requirements:
  • Proficient in English reading and writing skills.
  • Prior experience in customer service or a related field.
  • Proficiency in using Microsoft Windows operating systems.
  • Quick and accurate typing skills, with a minimum speed of 45 WPM.
  • Ability to stand for extended periods, typically 2 hours or more per day.
  • Comfortable working in both office and manufacturing environments.
  • Able to lift objects weighing up to 35 pounds.
Preferred Qualifications:
  • Graduate of a 2-year college or university program.
  • In-depth understanding of dental terminology and morphology.
  • Prior experience working in a dental-related organization.
Core Values:
  • Pride in our work.
  • Initiative to solve problems.
  • Collaboration and teamwork.
  • Accuracy and attention to detail.
  • Precision in our work processes.

Estimated salary: $18-$23 per hour, depending on experience.



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