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Healthcare Clinic Operations Manager
2 months ago
Position: Healthcare Clinic Operations Manager
The Healthcare Clinic Operations Manager at California Retina Consultants is responsible for overseeing the daily administrative and operational functions of the clinic. This role is pivotal in ensuring the provision of exceptional patient care while maintaining the clinic's efficiency. The manager will lead a team, coordinate schedules, manage patient flow, enforce policies, and ensure compliance with healthcare regulations. Collaboration with physicians, staff, and patients is essential to foster a professional and supportive clinic atmosphere. This position is vital for the clinic's success, focusing on operational efficiency, patient satisfaction, and adherence to regulatory standards.
Key Responsibilities:
1. Team Leadership:
- Recruit, onboard, and oversee clinical and administrative personnel.
- Conduct performance assessments and provide constructive feedback to team members.
- Design and implement staff schedules to ensure optimal coverage and workflow.
- Encourage professional development and growth within the team.
- Exemplify integrity and commitment to operational excellence.
2. Patient Services:
- Manage patient scheduling, registration, and intake procedures.
- Ensure timely and appropriate patient care delivery.
- Address patient inquiries and concerns professionally.
- Monitor patient satisfaction and implement necessary enhancements.
3. Operational Oversight:
- Supervise clinic operations to maximize productivity.
- Establish and enforce clinic policies to meet regulatory requirements.
- Manage inventory and maintenance of medical and office supplies.
- Ensure cleanliness and adherence to hygiene and safety protocols.
- Coordinate with vendors for timely service delivery.
- Utilize electronic health records and practice management systems effectively.
- Support front-office and technical roles as needed.
- Perform additional duties as required.
4. Financial Oversight:
- Collaborate with the Chief Operations Officer to monitor financial performance and identify improvement opportunities.
- Oversee billing and coding to ensure accuracy and timeliness.
- Work with billing staff to resolve discrepancies and denials.
- Develop strategies to enhance revenue and manage costs.
5. Quality Management:
- Implement quality assurance initiatives to enhance patient care outcomes.
- Conduct audits of clinical processes to ensure compliance with standards.
- Collaborate with medical staff to identify improvement areas and implement corrective measures.
6. Regulatory Compliance:
- Ensure adherence to state and federal regulations, including HIPAA and OSHA guidelines.
- Stay informed about changes in healthcare regulations and update policies accordingly.
- Prepare for and participate in regulatory inspections.
7. Communication and Collaboration:
- Promote a collaborative team environment among clinic staff.
- Act as a liaison between physicians, staff, patients, and other healthcare professionals.
- Effectively communicate clinic policies and initiatives to stakeholders.
