Commercial Quality Assurance Specialist
3 weeks ago
Commercial Quality Assurance Specialist
The Commercial Quality Assurance Specialist plays a pivotal role in ensuring the highest standards of quality in commercial lending operations. This position is responsible for conducting thorough quality control audits across multiple lines of business, collaborating with functional leaders to document and maintain policies and procedures. Additionally, this role may oversee Partner Program management and payee onboarding and maintenance activities. The specialist provides oversight and execution in areas of operations documentation management, coordinating with functional area leaders to facilitate necessary approvals for changes to terms and conditions.
Key Responsibilities and Duties
- Develops and maintains strong relationships with clients, understanding their financial needs and goals. Serves as the primary point of contact for clients, providing personalized financial advice and solutions.
- Develops an extensive industry presence through active involvement in industry-related trade associations. Remains informed about the latest financial products and services, market trends, and regulatory changes.
- Identifies and pursues new business opportunities to expand the client base. Collaborates with the sales team to develop strategies for acquiring new clients.
- Works effectively and collaboratively with other teams and departments within the Bank to independently achieve successful solutions to relationship management.
- Maintains knowledge of leading competitors' products as well as new technologies.
- Ensures high-level client satisfaction by delivering exceptional service and support. Addresses and resolves client issues promptly and effectively.
Requirements
- University degree preferred.
- 2+ years of commercial lending experience required; 3+ years preferred.
Work Environment
- Sedentary work.
Preferred Qualifications
- 3+ years of commercial lending experience.
EverBank's Commitment
EverBank is committed to the well-being of its associates. We offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills, and knowledge. Our benefits include superior health, wellness, and work-life offerings that can help you achieve and maintain your best possible physical, emotional, and financial well-being.
EverBank prohibits pay discrimination on the basis of any protected characteristic.
EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations.
Pay Range $58,300 - $78,900
EEO Statement
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination, and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment, and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status.
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