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Patient Care Coordinator Part-Time

2 months ago

Rochester, Minnesota, United States Vireo Health LLC Full time
About Vireo Health LLC

Vireo Health LLC is a leading provider of cannabis products and customer experiences. Our mission is to bring the best of technology, science, and engineering to the cannabis industry.

Job Summary

We are seeking a highly motivated and detail-oriented Patient Care Coordinator Part-Time to join our team. The successful candidate will work alongside a healthcare team in a retail cannabis dispensary environment, providing exceptional customer service to our diverse patient population.

Key Responsibilities
  • Confidentiality and Patient Safety: Maintain and safeguard entrusted confidential information, ensuring patient medication safety.
  • Dispensation Process: Assist customers with preparing, setting up, and finalizing the dispensation process for medication as regulated by the office of medical cannabis.
  • Operational Requirements: Complete CPC operational requirements by maintaining an organized workflow, verifying preparation, and labeling of medications, verifying order entries and charges.
  • Technology and Communication: Utilize computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments, and home deliveries. Facilitate thorough and accurate input of patient and provider demographic information in seed-to-sale software system.
  • Cash Handling and Compliance: Maintain cash register and accountability for assigned drawer; complete opening/closing procedures as assigned. Comply with state law and all regulations, providing oversight for overall dispensary compliance under the supervision of a licensed pharmacist.
  • Recordkeeping and Reporting: Participate in recordkeeping and reporting necessary for State Compliance.
  • Staff Meetings and Continuing Education: Attend staff meetings, continuing education, as directed.
  • Work Environment: Maintain a safe and clean working environment by complying with custodial procedures, rules, and regulations. Adhere to infection-control standards such as handwashing.
  • Patient Education: Educate patients on the proper use and storage of medical cannabis medications.
  • Customer Service: Assist patients and caregivers through the dispensary process/experience. Follow the Green Goods customer service model.
  • Goal Setting and Achievement: Work with supervisors to set and accomplish goals.
  • Problem-Solving: Respond to all patient communication platforms and troubleshoot to solve patient issues regarding the usage of their cannabis products.
Requirements
  • A high school diploma and 1-3 years' experience in a retail environment.
  • Proficiency with MS Office required.
  • Experience working in a fast-paced retail setting is preferred.
  • Excellent communication skills, verbal and written.
  • Ability to work in a team environment, as well as independently.
  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment.
  • Adaptable to change in the work environment.
  • Must be able to stand for long periods.
  • Flexible availability including but not limited to weekends and evenings.