Program Manager Lead

3 weeks ago

San Antonio, Texas, United States USAA Full time
Program Manager Lead

At USAA, we're committed to facilitating the financial security of our members, associates, and their families. As a Program Manager Lead, you'll play a critical role in achieving this mission by leading the management, execution, and delivery of large-scale programs consisting of multiple projects.

Key Responsibilities:

  • Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
  • Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
  • Works with program sponsors and cross-functional teams to evaluate, plan, and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
  • Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
  • Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
  • Directs analyses, root cause identification, and development and recommendation of key work products.
  • Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
  • Defines and maintains multiple program strategies based on business demand and ROI expectations.
  • Negotiates agreements, settles disputes equitably, and diffuses high-tension situations.
  • Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
  • Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
  • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
  • Adheres to governance rigor required for work efforts.
  • Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
  • Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
  • Advanced understanding and demonstrated application of risk management policies and procedures.
  • Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles/methodologies.
  • Proficient experience in USAA's change management methodology or similar industry change management methodology.
  • Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets.
  • Stakeholder management and influencing skills.
  • Expert level of experience in Principles of Project, Program or Portfolio Management.
  • Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Preferred Qualifications:

  • 4+ years experience managing risk and controls processes within a Marketing Operations environment.
  • Experience leading and executing Risk and Controls self-assessments (RCSAs), with responsibilities including applying expertise to create high-quality deliverables, active stakeholder engagement/management, and reporting.
  • Knowledge of media processes and workflows.
  • Experience with media process improvements and automation.
  • Knowledge and experience partnering with media vendors, platforms, and systems.

What We Offer:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is: $120,550 - $230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page.

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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