Installation Coordinator
23 hours ago
Reports to: Sr. Manager
Classification: Non-Exempt
Job Summary:This position is responsible for leading equipment installations and upgrades at customer sites. As the onsite point of contact, you will work closely with Site Coordinators, Project Managers, and Customer Equipment Tool Owners to ensure successful project execution.
Key Responsibilities:- Lead equipment installations and upgrades at customer sites, including managing and leading all meetings related to the projects.
- Provide status updates and daily reports to Site Coordinators, Project Managers, and Customers.
- Coordinate resource planning with the Project and HQ Customer Support Management department.
- Serve as the direct point of contact for Project Managers for assigned projects.
- Escalate issues promptly, especially regarding on-site employees, to the Installation & Support Manager.
- Continuously improve installations in terms of process and scheduling, systematic data collection, evaluation, and communication to relevant areas.
- Perform tasks and job functions with limited supervision, mentor, and provide technical assistance and training to onsite FSEs.
- Create and update documentation for installation work and tasks.
- Maintain the checkout, check-in, and calibration of all specialty install tools and equipment.
- Provide professional and courteous service to customers, aiming for complete customer satisfaction.
- Recommend appropriate action and maintain ongoing awareness of existing and potential situations.
- Prepare and conduct local customer meetings and communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone, as needed.
- Prepare and submit all required paperwork on a timely, routine basis.
- Maintain all assigned equipment logs and records promptly and thoroughly.
- Travel domestically and internationally overnight, as needed, up to 20% of the time, and possess a valid passport.
- This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
- Perform other duties as assigned.
- Initiate purchase orders for parts and service.
- Maintain and perform repairs on company demo cleanroom equipment.
- Develop and implement plans to increase productivity through tracking equipment performance and plan uptime improvement.
- Stay informed and trained on the company's most current systems, methods, and procedures, including site safety.
- Assist in planning the daily work schedule within assigned territory to ensure completion of preventative maintenance and remedial maintenance.
- Demonstrate excellent customer service skills (foreign and domestic).
- Mentor and provide technical assistance and training to less experienced personnel.
- Exhibit good housekeeping practices in all work areas.
- This position requires an associate degree (preferably bachelor's degree) and at least two (2) years of experience on EVG equipment or up to 6-10 years of experience installing/repairing semiconductor/electronic production equipment.
- Advanced electromechanical troubleshooting skills.
- Knowledge of quality improvement process methods and terminology.
- Ability to identify and solve advanced process-related system problems.
- Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
- Must have advanced PC skills.
- While performing duties of this job, the individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity is required. The individual is required to use hands to finger, handle, or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
- Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
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