Assistant Manager

3 weeks ago

Morgantown, West Virginia, United States UScellular Full time

About This Role

As a key member of our UScellular team, you will play a vital role in driving sales and business results through a premium guest experience and efficient execution of store operations. You will be accountable for participating in all activities required to attain store objectives, including sales attainment, delivery of customer service goals, meeting operational obligations, merchandise presentation, and inventory control program success.

Key Responsibilities

  • Drive operational efficiencies while maximizing overall customer satisfaction.
  • Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
  • Identify issues, build action plans, and seek opportunities to grow the business and increase customer satisfaction.
  • Promote and foster a customer-focused environment that ensures outstanding service.
  • Provide customer relations by engaging with customers, ensuring customer needs are being met, transitioning customer interactions to sales associates, and providing general support of the sales team.
  • Ensure a positive shopping experience for all customers, addressing and resolving concerns, and soliciting customer feedback, and satisfying customer requests.
  • Provide coaching on sales, product, and customer training in ensuring the highest level of customer service and sales.
  • Provide outstanding customer service experiences by embracing company values, offering product and service offerings, and offering knowledge to provide the highest level of care to customers.
  • Floor management to ensure store associates are delivering an exceptional customer service experience, building relationships, and delivering on customer service and sales goals.

Requirements

  • High School Diploma or equivalent (GED).
  • Two or more years of progressive work experience in sales and/or retail operations.
  • Strong time management skills that include the ability to organize and prioritize tasks, as well as meet deadlines of multiple projects with various completion dates.
  • Experience in leading sales and operations in a retail store.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Ability to build effective partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing, and presentation skills.
  • Ability to read, write, and speak the English language to communicate with associates and customers in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
  • Detail-oriented and a good problem solver.
  • Intermediate level of Microsoft Office (Word, Excel, PowerPoint) and Windows-based systems/applications.
  • Flexible in working a varied schedule including regular nights, weekends, and holidays.
  • Ability to travel to other locations when needed or directed.

Preferred Qualifications

  • Experience with Point of Sale (POS) systems.
  • Experience in wireless or telecommunications industry.
  • Experience with computerized pricing and inventory control systems.
  • Familiar with various mobile software applications and operating systems (Android, Apple).
  • Experience with store operations to identify issues, trends, or exceptions to drive improvement of results and recommend solutions.
  • Demonstrated success to lead and empower others to succeed in a goal- and incentive-based work environment.
  • Experience in providing training and guidance to peers.

Benefits

Associates have access to healthcare benefits (medical, dental, and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Term Disability (180-day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).

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