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ServiceNow Business Analyst

2 months ago

Baltimore, Maryland, United States Quadrant Full time
Business Analyst (ServiceNow)

Baltimore, MD (Hybrid)

Key Responsibilities:
  • Work with project managers and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.
  • Collaborate with the ServiceNow development team to validate solutions for defined customer requirements.
  • Provide assistance to other Business Analysts on the project team as required.
  • Develop procedures, manuals, and other documentation artifacts as needed.
  • Develop User Stories based on business requirements provided by stakeholders/technical leads.
  • Document current and future processes and workflows.
  • Manage User Acceptance Testing (UAT) and validation activities.
  • Engage customers/stakeholders to effectively capture business requirements.
  • Develop Agile User Stories based on customer requirements (as required).
  • Host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
  • Analyze alternatives presented by development team members and provide feedback based on customer requirements.
  • Work effectively in a highly matrix team organization.
Requirements:
  • Must be able to obtain and maintain a Public Trust.
  • Experienced Business Analyst (ServiceNow).
  • 5 years of experience as a ServiceNow CAM or IRM Business Analyst.
  • 5 years of experience in designing and building business processes.
  • 3 years of experience with process flow documentation creation.
  • Understanding of Agile software development practices.
  • Excellent verbal and written communication skills including presentation skills.
  • Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.
  • Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.
  • Strong communication and reporting skills.
  • Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.
  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.