ServiceNow Platform Architect

4 weeks ago

Baltimore, Maryland, United States HonorVet Technologies Full time

Job Summary:

HonorVet Technologies is seeking a highly skilled ServiceNow Platform Architect to join our team. As a key member of our IT department, you will be responsible for architecting, configuring, and customizing the ServiceNow platform to meet the organization's specific needs and requirements.

Key Responsibilities:

  • Architect and design the ServiceNow platform to meet the organization's requirements
  • Configure and customize the ServiceNow platform, including tables, fields, forms, and workflows
  • Design and implement business rules, workflows, and UI policies
  • Manage data structures, including tables, fields, and relationships
  • Provide support for workflow or story related issues
  • Enhance existing Incident management workflows and define SLAs and Approvals
  • Design and implement Problem Management processes in ServiceNow according to Agency requirements
  • Design and implement Change Management the module according to the Agency requirements and ITIL best practices
  • Design and implement the Service Catalog
  • Create and manage service requests and service offerings as defined by the Agency
  • Integrate ServiceNow with internal applications
  • Implement automation through workflows, scripting, and orchestration
  • Develop and maintain reports and dashboards to provide insights into IT service performance
  • Customize and configure reporting tools within the ServiceNow platform
  • Plan and execute platform upgrades
  • Manage patches and updates to ensure the platform's security and stability
  • Design and implement the Knowledge Management module
  • Identify and address issues related to performance and scalability as needed
  • Provide training to end-users and other administrators
  • Document configuration changes, processes, and best practices
  • Design and implement the ServiceNow CMDB as defined by the Agency

Requirements:

  • A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level
  • A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role
  • A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog
  • A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows
  • A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions
  • Familiarity with integrating ServiceNow with other systems and applications
  • Ability to create and customize reports and dashboards within ServiceNow
  • Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)

Preferred Qualifications:

  • A minimum of eight (8) years of experience architecting the ServiceNow platform
  • A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules
  • A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform scalability for and responsiveness
  • Experience with planning and executing ServiceNow platform upgrades and migrations
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas
  • ServiceNow Certified System Administrator () certification
  • ITIL (Information Technology Infrastructure Library) certification CSA

Education:

Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related disciplines, or equivalent

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