Assistant Community Manager

3 weeks ago


Canoga Park, California, United States Goldrich Kest Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Community Manager to join our team at Goldrich Kest. As a key member of our property management team, you will be responsible for assisting the Community Manager in leading and managing direct reports, maintaining high occupancy levels, and ensuring compliance with all applicable federal and state agency requirements.

Key Responsibilities
  • Assist the Community Manager in leading and managing direct reports, including maintaining a viable waiting list and preparing three hopper files per unit size.
  • Ensure move-in's are completed in 5 days in accordance with Goldrich Kest policy.
  • Support quality control by ensuring staff is recording accurate data on waitlist applicants, assigning units in the order provided by the waitlist, and ensuring all transactions are accurately completed in Onesite using Goldrich Kest policy and procedures.
  • Respond to resident complaints and provide resolutions.
  • Prepare lease documents, verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.
  • Help to inspect community and assess condition, including market window, units, common areas, leasing office, and grounds.
  • Inspect for any potential liabilities and immediately report to Community Director.
  • Help Community Manager to monitor community compliance with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards.
  • Report all reasonable accommodations and submit required documents to Risk Management in accordance to Goldrich Kest policy.
  • Assist Community Manager when needed, serve as community representative for all court proceedings including evictions and small claims cases.
  • Help Community Manager to monitor and implement rent increases, utility changes, and HAP contract renewals.
  • Assist in rent collection and expense control.
  • Assist in processing and completing annual and interim HUD recertification's on schedule ensuring compliance with all regulatory requirements.
  • Assist with annual unit inspections and helps to ensure repairs are completed in a timely manner.
  • Responsible for performance of safety and risk management functions of the community, including submitting incident reports in a timely manner.
  • Make the resident living experience, particularly the first and last impressions, of the highest quality.
  • Assist Community Manager to reinforce company objectives and encourage team participation in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
Requirements
  • Some college coursework or Bachelor's degree highly preferred.
  • Experienced and knowledgeable of HUD policy in regards to Section 8 Multi-Family Housing preferred.
  • At least 1+ year's property/community management experience at the Assistant Manager level preferred.
  • Previous experience in customer service and administrative tasks.
  • Basic bookkeeping and general mathematical principles preferred.
Preferred Skills
  • Preferred knowledge of Onesite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Ulti Pro, and the Internet.
  • Requires intermediate typing skills.
  • Ability to use telephone voicemail, fax, and copy machine.
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Work Environment

Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities.



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