Assistant Store Manager

2 days ago


Canoga Park, California, United States Chico's Full time

Job Summary:

The Assistant Store Manager is a key member of our store team, responsible for supporting the store manager in managing sales, operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

Key Responsibilities:

* Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines; review time sheets and other payroll documentation for accuracy and submit as appropriate.

* Promote customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and complaints in a professional and timely manner.

* Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.

* Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.

* Maintain a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.

* Train associates on visual merchandising techniques to ensure the store is always maintained.

* Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivate and train associates to achieve full potential.

* Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy.

* Administer all operational processes, including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.

* Facilitate and/or manage the general operations of the store, ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.

* Support compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training as needed to reinforce proper controls.

* Assist in the recruiting, hiring, and development of store associates; interpret key performance indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.

Requirements:

* High School diploma or equivalent

* Must be 18 years old or older

* Minimum 3 years prior retail or sales management experience preferred

* Excellent communication, verbal, and written skills

* Excellent customer service skills

* Knowledge of administrative aspects of store operations

* Ability to work a flexible work schedule, including nights, weekends, and holidays

Chico's FAS, Inc. is an equal opportunity employer.



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