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Reception Specialist

2 months ago

San Francisco, California, United States LINE San Francisco Full time
About LINE San Francisco

At LINE San Francisco, we are more than just a collection of hotels; we are a vibrant community dedicated to exploration and creativity. Our properties are strategically located in dynamic neighborhoods, each designed to reflect the local culture and architectural uniqueness. We pride ourselves on being responsive to the communities we serve while also introducing innovative experiences that enrich those environments.

Our hotel embodies a blend of classic elegance and contemporary luxury, providing guests with memorable experiences that go beyond mere accommodation. We aim to create spaces where connections flourish and inspiration thrives.

Position Overview

We are looking for an enthusiastic Front Desk Agent who possesses a genuine love for the hospitality sector and an entrepreneurial mindset. The ideal candidate will have excellent communication and organizational skills, along with a comprehensive understanding of our operational policies and procedures.

This role requires flexibility and a willingness to assist colleagues in various capacities as operational demands fluctuate. As a key member of our team, you will be expected to contribute positively to the overall guest experience.

Key Responsibilities
  1. Welcome every guest warmly and maintain engaging eye contact.
  2. Foster effective communication and teamwork with colleagues across different departments.
  3. Manage all guest interactions, both in-person and via phone, with utmost professionalism and hospitality, addressing special requests and resolving complaints as needed.
  4. Facilitate guest check-ins, ensuring room assignments meet guest preferences and correct rates are applied.
  5. Coordinate luggage delivery to guest rooms as required.
  6. Issue accurate room keys to guests.
  7. Conduct guest check-outs, ensuring satisfaction, collecting keys, processing late charges, and presenting bills.
  8. Accurately settle guest accounts.
  9. Maintain a balanced cash drawer and manage currency exchanges as necessary.
  10. Reconcile all transactions at the end of each shift.
  11. Create a welcoming and helpful atmosphere that exemplifies our commitment to exceptional hospitality.
  12. Handle reservations, modifications, and cancellations in the absence of the Reservations Department.
  13. Address guest inquiries promptly and courteously, connecting them with the appropriate departments when necessary.
  14. Understand all facets of the Front Office within our Property Management System.
  15. Be knowledgeable about hotel services, facilities, operating hours, and amenities.
  16. Be familiar with fire and safety protocols, providing assistance during emergencies.
  17. Participate in departmental meetings and any other relevant gatherings as requested.
Core Competencies
  1. Exceptional communication skills
  2. Collaborative mindset
  3. Integrity and ethical conduct
  4. Positive demeanor
  5. Attention to detail
  6. Strong problem-solving skills
Qualifications
  1. High School diploma or equivalent (GED)
  2. Preferred three (3) years of experience in hospitality or service-oriented roles
  3. Proficiency in computer systems
Work Environment

The work environment is typically moderate in noise level. The role may require lifting up to 50 lbs occasionally and involves standing, walking, pushing, kneeling, bending, balancing, squatting, reaching, and stretching for extended periods.

Compensation and Benefits

We offer competitive compensation and a comprehensive benefits package while promoting a diverse and inclusive workplace. We value diversity and ensure that employment decisions are made based on individual capabilities and qualifications, free from discrimination.

About Our Brand

LINE San Francisco is not just a hotel; it is a creative hub that invites exploration and connection. Our properties are thoughtfully designed to resonate with the local culture, making each stay a unique experience that reflects the essence of its surroundings.