Technical Support Associate

2 days ago


Hickory, North Carolina, United States The Ōnin Group Full time
Job Title: Support Specialist

We are seeking a highly skilled and motivated Support Specialist to join our team at The Ōnin Group. As a Support Specialist, you will be the primary point of contact for our clients and technicians on support tickets, working on move-add-changes, troubleshooting, and break-fix tickets nationwide.

Key Responsibilities:
  • Coordinate and communicate between clients and technicians to ensure timely resolution of support tickets.
  • Prioritize client satisfaction and deliver superior customer service by providing estimates for small to medium size projects and managing activities between field technicians, on-site contacts, and clients.
  • Work effectively with other parts of the organization to address and resolve customer issues, updating and maintaining CRM/project management software with project status updates.
Requirements:
  • Associate degree preferred or equivalent work experience.
  • Preferred technical knowledge of one or more of the following: Networking, Access Control, CCTV, Low Voltage cabling, Wireless networks, AV Systems, or Intrusion detection systems.
What We Offer:
  • KPV (key performance variables) Based Bonus plan for high performers.
  • 100% Paid Medical and Dental.
  • Up to dollar-for-dollar 401k matching (after 90-day waiting period).
  • 15 days of PTO in the first two years and more with tenure.
  • Family 1st moto and belief.
  • Promotions and room for growth within.

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