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Customer Experience Specialist

4 weeks ago

Janesville, Wisconsin, United States Lakeshore Recycling Systems Full time
Customer Experience Specialist

As a Customer Experience Specialist at Lakeshore Recycling Systems, you will be part of a team dedicated to delivering exceptional customer service through inbound and outbound calls. Your resourceful and quick thinking mindset will help you assist callers and answer questions in a concise manner, providing a seamless customer experience.

Key Responsibilities:
  • Anticipate customer needs and go above and beyond to ensure an efficient customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership of potentially complex and heightened user concerns with a positive and supportive attitude
  • Collaborate with team members to ensure consistent and seamless services
  • Work with team leaders to identify opportunities for process improvements
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls to explain services and products offered
  • Become proficient with client programs and develop product knowledge
  • Record and verify customer information
  • Handle incoming calls and direct calls for further problem resolution
  • Participate in learning opportunities for process improvements and technology skills
  • Follow company policies and procedures
Requirements:
  • High School Diploma or GED
  • Previous 2-3 years of call center experience
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with customer needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced environment
  • Able and willing to work cooperatively with team members
  • Self-motivated to provide top-notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively to solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills