Help Desk Support Specialist
4 days ago
**IDR, Inc. Seeks a Help Desk Analyst**
**Job Summary:**
IDR, Inc. is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients. This is an exciting opportunity to work with a leading organization and be part of a close-knit and team-oriented culture.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, and remote desktop tools.
- Assist clients with installation, configuration, and troubleshooting of computer hardware, including laptops, desktops, peripherals, printers, and mobile devices.
- Maintain passwords, data integrity, and file system security for the computing environment.
- Collaborate with the IT team to resolve complex technical issues.
- Document and track technical issues and resolutions.
**Requirements:**
- 1+ years' experience working in an IT Service Desk/Support role.
- 1+ years' experience configuring and troubleshooting Windows & Mac laptops.
- 1+ years' experience with Intune for Endpoint Management.
- Knowledge of remote support tools.
- Hands-on experience building laptops and re-imaging laptops.
- Experience troubleshooting with Mac users & end users over the phone.
- Basic Knowledge of Active Directory & Microsoft Teams.
**What We Offer:**
- Competitive compensation package.
- Full benefits, including medical, vision, dental, and more.
- Opportunity to work with a leading organization.
- Close-knit and team-oriented culture.
**About IDR, Inc.:**
- 20+ years of proven industry experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to your success.
- Medical, dental, vision, and life insurance.
- ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.
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