Help Desk Support Specialist

4 days ago


Schaumburg, Illinois, United States IDR, Inc. Full time

**IDR, Inc. Seeks a Help Desk Analyst**

**Job Summary:**

IDR, Inc. is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients. This is an exciting opportunity to work with a leading organization and be part of a close-knit and team-oriented culture.

**Key Responsibilities:**

  • Provide technical support to clients via phone, email, and remote desktop tools.
  • Assist clients with installation, configuration, and troubleshooting of computer hardware, including laptops, desktops, peripherals, printers, and mobile devices.
  • Maintain passwords, data integrity, and file system security for the computing environment.
  • Collaborate with the IT team to resolve complex technical issues.
  • Document and track technical issues and resolutions.

**Requirements:**

  • 1+ years' experience working in an IT Service Desk/Support role.
  • 1+ years' experience configuring and troubleshooting Windows & Mac laptops.
  • 1+ years' experience with Intune for Endpoint Management.
  • Knowledge of remote support tools.
  • Hands-on experience building laptops and re-imaging laptops.
  • Experience troubleshooting with Mac users & end users over the phone.
  • Basic Knowledge of Active Directory & Microsoft Teams.

**What We Offer:**

  • Competitive compensation package.
  • Full benefits, including medical, vision, dental, and more.
  • Opportunity to work with a leading organization.
  • Close-knit and team-oriented culture.

**About IDR, Inc.:**

  • 20+ years of proven industry experience in 4 major markets.
  • Employee Stock Ownership Program.
  • Dedicated Engagement Manager who is committed to your success.
  • Medical, dental, vision, and life insurance.
  • ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.

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