Service Ambassador

1 month ago


Kansas City, Missouri, United States Cooper's Hawk Winery & Restaurant Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Cooper's Hawk Winery & Restaurants. As a Service Assistant, you will play a vital role in delivering exceptional guest experiences and ensuring the highest level of service in our dining rooms.

Key Responsibilities
  • Greet guests with a warm and welcoming smile, ensuring a positive first impression.
  • Actively communicate with all departments to ensure seamless service and a memorable guest experience.
  • Adhere to Cooper's Hawk service standards and food handling procedures, maintaining a clean and organized work environment.
  • Pick up and deliver food orders to tables, as well as assist with carry-out orders.
  • Engage with guests, answering questions and fulfilling requests in a friendly and helpful manner.
  • Maintain knowledge of Cooper's Hawk menu and wine offerings.
  • Ensure dishes are stocked and available for table service, and table silverware is ready for service.
  • Maintain a safe and clean work area, adhering to company guidelines.
  • Perform other duties as assigned by management.
Requirements
  • Must represent Cooper's Hawk values and be a team player.
  • Must be at least 18 years of age.
  • Ability to work flexible shifts and schedules, including weekends and holidays.
  • Ability to multi-task and work calmly under pressure in a fast-paced environment.
  • Ability to lift and carry up to 40 pounds.
  • Ability to stand and walk up to 10 hours per shift.
  • Ability to perform essential functions with reasonable accommodation.
What We Offer

As a Service Assistant at Cooper's Hawk, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and supportive work environment, where you can thrive and reach your full potential.

Cooper's Hawk is an equal opportunity employer, and we welcome applications from qualified candidates who share our values and passion for delivering exceptional guest experiences.



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