Branch Manager

4 weeks ago

Seattle, Washington, United States Daikin Full time
Job Summary

The Branch Manager is responsible for overseeing the branch's operations and staff, ensuring successful and timely completion of assigned duties. This role requires strong leadership, coaching, and mentoring skills, as well as effective communication and problem-solving abilities.

Key Responsibilities
  • Manage and oversee the day-to-day operations of the branch, including staffing and ensuring successful completion of assigned duties.
  • Review and approve hours worked and PTO using Kronos.
  • Conduct periodic audits to ensure work is compliant with established protocols and processes.
  • Maintain sales, review/edit, credits, negative inventory, damage inventory, and cash reconciliations.
  • Communicate regularly with branch customer base to establish and maintain strong relationships.
  • Enter all sales calls in CRM.
  • Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff.
  • Provide knowledge and skill development opportunities for employees with proper training and guidance.
  • Ensure employees complete all assigned training in a timely manner.
  • Effectively coach, counsel, and hold employees accountable.
  • Collaborate with Human Resources regarding disciplinary actions.
  • Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
  • Process purchase orders, research low stock and receivables, and process branch payables.
  • Audit cash drawers and truck metrics.
  • Remain current with warranty processing and follow up quickly on rejections.
  • Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate.
  • Stay current with cycle counts and keep dead stock at a minimum.
  • Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
  • Review P&L, hold safety meetings, security reports, and maintain facility.
  • Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader.
  • Conduct weekly safety committee meetings.
  • Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
Requirements
  • 1 year in a leadership/supervisory role.
  • Experience in HVAC wholesale industry strongly preferred.
  • High School diploma or GED equivalent.
  • College degree strongly preferred.
Working Conditions

The Branch Manager must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To

Regional Operations Manager

Pay Range

$70,000 - $95,000 annually

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