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Program Operations Manager

2 months ago

Washington, Washington, D.C., United States SOME, Inc. Full time
Position Overview

SOME (So Others Might Eat) is dedicated to providing essential support and resources to our community members in need, assisting them in overcoming the challenges of poverty and homelessness through impactful programs and services.

Compensation: We offer a competitive salary and benefits package that aligns with our mission and values. The salary range for this role is $71,510 to $84,032, which may vary based on experience.

Role Summary: The Program Operations Manager will be responsible for overseeing the daily functions of our programs and leading our dedicated staff. This role is crucial in fostering a supportive and nurturing environment for families, enabling them to achieve their aspirations while ensuring that resources are effectively utilized to fulfill the program's objectives.

Location: This position is based at a facility that provides long-term housing for families.

Qualifications:

Essential: A Bachelor's Degree; 3-5 years of experience in social services; experience working with low-income families; prior supervisory experience.

Required Certifications: CPR/First-Aid, CPR for infants.

Work Schedule: Monday to Friday, with varying hours including one late day and occasional weekend work, totaling 40 hours per week.

Skills and Competencies:

  • Strong understanding of customer service principles and individualized service delivery.
  • Effective problem-solving abilities with a focus on evaluating options and implementing solutions.
  • Knowledge of mental health issues, trauma, substance abuse disorders, and homelessness.
  • Ability to establish clear performance goals and address challenges impacting outcomes.
  • Experience managing operational budgets.
  • Proficient in multitasking and managing time effectively while remaining adaptable.
  • Demonstrated leadership and supervisory skills.

Key Responsibilities:

  • Ensure seamless daily operations of programs and contribute to strategic planning aimed at enhancing program effectiveness.
  • Supervise and develop programming initiatives for adults, families, and youth.
  • Oversee case management services, employing a strength-based approach and integrating motivational enhancement strategies into family goal plans.
  • Ensure compliance with funding requirements.
  • Act as the primary contact for Asset Management and Facilities Management.
  • Manage program finances, including procurement of necessary supplies and materials.
  • Assist in shaping the program's vision and evaluating its goals and outcomes.

Supervisory Duties:

  • Maintain appropriate staffing levels, including recruitment, evaluation, and training of new hires.
  • Contribute to budget planning and ensure adherence to financial reporting standards.
  • Support strategic development and enhance departmental performance and operations.
  • Schedule staff hours and monitor attendance; approve timecards and leave requests.
  • Provide coaching and training to staff, supporting their professional growth and understanding of policies and procedures.

Reporting Structure: This position reports to the Vice President of Family Services.

Safety Designation: This role is classified as Safety Sensitive, and candidates may be subject to drug testing as part of the employment process.

Physical Requirements: The role may require lifting up to 20 pounds and prolonged periods of sitting or computer use. Travel to offsite events and meetings may also be necessary.

Application Process: Interested candidates should visit our career page to find this position and follow the instructions for completing the online application process.

SOME (So Others Might Eat) is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, personal appearance, family responsibilities, genetic information, disability, political affiliation, veteran status, or service in the Armed Forces. SOME is also a Drug-Free Workplace.