Customer Experience Specialist

3 weeks ago


Oak Lawn, Illinois, United States Hilton ChicagoOak Lawn IL Full time
Job Description:
We are seeking an experienced Front Desk Representative to join our team at the Hilton Chicago/Oak Lawn IL. As a Front Desk Representative, you will be responsible for providing exceptional guest experiences, responding to inquiries, and promoting hotel services. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

About the Role:
In this role, you will be responsible for greeting and welcoming guests, registering them into the computer, and verifying reservation details. You will also respond to guest inquiries, resolve issues promptly, and provide accurate information. Additionally, you will manage cash and credit transactions, handle keys, and maintain house bank accuracy.

Key Responsibilities:
- Greet and welcome guests upon arrival, register them into the computer, and verify reservation details
- Respond to guest inquiries, resolve issues promptly, and provide accurate information
- Manage cash and credit transactions, handle keys, and maintain house bank accuracy
- Collaborate with colleagues to ensure smooth operations and enhance guest experiences

Requirements:
- High School diploma or equivalent
- Previous experience in hospitality, preferably in a front desk role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask effectively

What We Offer:
- Competitive salary: $48,000 - $58,000 per year
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays

How to Apply:
If you're a motivated and customer-focused individual who thrives in a dynamic environment, please submit your application today.

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