DMV Program Support Technician

4 weeks ago

Richmond, California, United States Virginia Jobs Full time
Job Title: DMV Program Support Technician

Job Summary:
Virginia Jobs is seeking a highly skilled DMV Program Support Technician to join our team. As a DMV Program Support Technician, you will be responsible for processing customer service requests for registration renewals through online, fax, mail-in, and internet channels. You will also handle requests such as address changes, specialized license plates, license plate surrenders, and registration and special plate exceptions.

Key Responsibilities:
Process customer service requests for registration renewals and other related services
Handle requests for address changes, specialized license plates, license plate surrenders, and registration and special plate exceptions
Utilize automated systems and business machines to complete tasks efficiently
Compose business correspondence and reports as needed
Interpret and apply laws, regulations, and policies and procedures
Cross-train and learn new work functions to promote teamwork and efficiency
Respond to internal and external inquiries within established timelines
Analyze issues and resolve problems using a PC and Microsoft Office products
Communicate respectfully, courteously, and tactfully with internal and external customers
Balance and reconcile financial discrepancies
Compile and analyze data, including sorting, matching, and reading, and explain data findings
Access and update automated records
Interact effectively with internal and external customers

Requirements:
Working knowledge of office operational practices, business English, and mathematics
Knowledge of DMV's Special Licensing Regulations, DMV's registration fees and processes, and DMV's records renewal process
Ability to compose business correspondence, reports, and interpret and apply laws, regulations, and policies and procedures
Ability to cross-train and learn new work functions; promote teamwork; respond to internal and external inquiries within established timelines
Ability to analyze issues and resolve problems; to use a PC and Microsoft Office products
Ability to communicate respectfully, courteously, and tactfully
Experience with balancing and reconciling financial discrepancies
Experience compiling and analyzing data, including sorting, matching, and reading, and to explain data findings
Ability to access and update automated records
Proven ability to interact effectively with internal and external customers
Strong customer service skills; communication skills; organizational skills

Additional Considerations:
DMV Employee
High School Diploma or equivalent
Special Instructions: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

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