Customer Service Representative
5 days ago
We are seeking a highly skilled Distribution Customer Service Representative to join our team at NFI Industries. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process and input customer orders accurately and efficiently
- Produce stock reports to ensure product availability and coordinate special shipping requests
- Provide follow-up with other departments to ensure service standards are met
- Assure proper invoicing of accounts and prepare shipping and tracing information for customers
- Maintain damage records and back order logs, and communicate customer feedback to management
- High school diploma or equivalent required
- Strong computer knowledge, including MS Office applications
- Basic typing skills and familiarity with 10-key
- Shipping software systems experience, including UPS and Federal Express
- Excellent oral and written communication skills, with a focus on customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
NFI Industries offers a competitive hourly rate of $19.00, with opportunities for shift differentials. Our comprehensive benefits package includes medical, dental, vision, and prescription drug coverage, as well as a 401(k) plan, wellness program, and paid time off.
We are an equal opportunity employer and welcome applications from qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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