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Department Manager

2 months ago

Kearney, Nebraska, United States Builders Warehouse Full time
Job Description

**Job Summary**

The Sr. Team Leader is a key member of our retail team, responsible for providing exceptional customer service and leading a team of sales associates in a fast-paced retail environment.

Key Responsibilities:

  • Ensure that each customer receives outstanding customer service by providing a customer service friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
  • Relays product line discrepancies such as supply, quality, or new items that we need to stock from the salespeople to the Purchasing Coordinators.
  • Trains and supervises designated department Team Members.
  • Communicates with Team Members about duties to be performed, scheduling, products, customers, and other team members.
  • Deals with customer complaints.
  • Authorized to make any decision involving customer service or customer service complaints of up to $500 in company loss.
  • Reports company loss to the Division/Associate Division Manager.
  • Ensures that there is product on the floor to be sold to customers.
  • Monitors each department to ensure that assigned duties are being performed.
  • Assists each department with customer service or product knowledge concerns.
  • Plans the work schedule for each department under supervision.
  • Opens and closes the store at least one night a week and on weekends to maintain contact with the store and customers on a first-hand basis.
  • Participates in MOD (Manager on Duty) program as assigned by Management.
  • Records plus/minus information for each Team Member in designated department.
  • Assists with the review process.
  • Covers any department as needed.
  • Monitors all departments on weekends and evenings.

Benefits:

  • Vacation Leave
  • Sick Leave
  • 6 Holidays
  • Employee Discount
  • 401k Retirement Plan (with company match)
  • Profit Sharing Plan
  • Insurance
  • Medical
  • Dental
  • Vision
  • Disability
  • Life
  • Medical and Dependent Flex Accounts
  • HSA Account

About Builders Warehouse:

Builders Warehouse is a family-oriented company that serves the Nebraska and Colorado markets, providing building materials and home improvement essentials to contractors, builders, re-modelers, and do-it-yourselfers. We strive to build relationships with our customers to help them achieve their project goals with teamwork-oriented staff, quality products, and outstanding customer service.