Security Operations Manager

4 weeks ago


Claymont, Delaware, United States Allied Universal® Full time

Job Title: Security Operations Manager

Job Summary:

Allied Universal is seeking a Security Operations Manager to lead a business segment in a designated region. The primary role of this position is to enhance client experiences, build long-term meaningful client relationships, and engage with employees who deliver our services in the field.

Key Responsibilities:

  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
  • Foster a culture of excellence by hiring, developing, and retaining appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business.
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
  • Manage the delivery of services through subordinate teams and fill in for the Branch Manager/Director of Operations in their absence or as requested or required.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
  • Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management.

Qualifications:

The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration, or a related field, plus at least 3 years of experience in a service industry. Contract, proprietary security services, or military/law enforcement experience is desired. In addition, we require the following skills:

  • Previous Customer Service, Account Management, Sales, Facilities Management, Military, or Law enforcement experience preferred.
  • Proven strong service orientation, excellent interpersonal, leadership, and organizational skills.
  • Ability to develop and grow client relationships.
  • Ability to make decisions and conduct courageous conversations.
  • Manage multiple tasks with the ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have an impact on our service image or brand.
  • In-depth understanding of financial performance.
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

About Allied Universal:

Allied Universal provides unparalleled service, systems, and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.


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